Reference

What We Do With Your Account Data

Every detail you hand us — your name, your mobile number, the bKash or Nagad wallet reference on your account — stays tied to two jobs: keeping your login safe and getting your withdrawal out.

Wallet details kept to your profileCookie choices on mobileCopy and correction requestsOTP checked at every sign-in
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CONTACT THE DESK

How to Reach Us About Your Data

A privacy question should not feel like a ticket into a void. You have three direct routes, and each one starts with your account so we already know who we are speaking to. Keep your registered mobile number handy — we confirm it before we discuss or change anything on your profile. If you play from Dhaka or anywhere else in Bangladesh, the same channels apply; where local law sets a different process for your region, we follow that instead and tell you so in the reply.

Team online

Live Chat for Data Requests

Open chat from your signed-in account and say you have a privacy request. This is the route for a copy of your profile, a correction, or a question about deletion.

Email the Privacy Desk

Write to the address on our contact page with your account number and the exact change you want. We reply to confirm receipt and tell you what happens next.

Wallet Change Verification

Swapping the bKash or Nagad number used for payouts needs a fresh check. Start it inside your profile, then finish the OTP step on your phone before the change takes effect.

INSIDE OUR HANDLING

How We Look After Your Records

Data handling is an operations job here, not a paragraph written for show. Your profile, payment references and gameplay history sit together so one agent can see your full picture instead of forwarding you around. Session cookies keep you signed in between rounds and remember your language setting; your OTP is sent to the mobile number on file, so a password alone will not open the wallet page. Retention runs on the schedule your local law sets, and then records are dropped. Ask for a copy or a deletion and we answer with the specific steps and timeline that apply to you.

Data Handling

Profile, wallet reference and gameplay history are stored together so one support agent reads your full picture in a single pass, rather than sending you between queues.

Cookies and Sessions

Cookies hold your session between rounds and remember your language choice. Clear them and you will need a fresh OTP to get back in; block them fully and wallet pages may stall.

Account Security

The OTP lands on your registered mobile number, so a password on its own will not reach your wallet screen. Change that number only from inside a signed-in session.

Retention and Erasure

We hold records for as long as your local law requires and then remove them. Request a copy or an erasure and we come back with the timeline for your region.

Data Questions We Get Asked

These are the ones that land in chat most often. Short answers below, and if yours is not covered, the support routes above are the way in. Nothing here replaces your local law — where your country sets a stricter rule on any of these points, the stricter rule is the one we work to.

Your name, date of birth, mobile number, the wallet number you register with bKash, Nagad or Rocket, and records of the rounds you play. That is the working set we need to run and verify the account.

Yes. Ask through live chat from your signed-in session and we prepare the data in a readable file. We verify identity first, then release it to your registered contact channel only.

No. We use your wallet number to match a deposit or send a withdrawal. It reaches a third party only where your local law or the payment partner requires it to complete that transfer.

Cookies carry your session, so clearing them signs you out and you will need a fresh OTP on your phone. Blocking them entirely can stop the wallet page from loading at all.

The period follows the record-keeping rules of the country you play from, so it differs between Bangladesh and other eligible regions. Older records are cleared once that period closes.

Edit what you can yourself in your profile — email, nickname, address. For your registered mobile number or a deletion request, contact support so we verify you before anything changes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.